Delivery Information

Sunstate Hydroponics Delivery


All freight up to 20kg parcels are calculated to Metro or major town centers areas. Sydney to Bundaberg.

Country/regional and interstate require a quote and you will be emailed within 24hrs.

NOTE: if you do get charged freight and are in these areas please let us know. We are still sorting the postcodes and it will be fixed immediately.

Goods will be dispatched once funds have cleared.

Orders must be received before 10am AEST if they are to be shipped the same day.

DISCRETE SHIPPING
Goods are shipped in non descriptive, sealed plain cartons or similar.

Bulky goods and pallets are securely wrapped in opaque black plastic pallet wrap and will need to be quoted. A confirmation email will be sent before proceeding.

Dangerous goods cannot be shipped without prior arrangement.


All goods are dispatched from:

Odin & Zeke Holdings PTY LTD
10/13 Kerryl St Kunda Park Q 4556.
(07) 5445 3499


Transport options are as follows:

  • Australia Post
  • Fastway Couriers
  • Couriers Please
  • Followmount Transport for larger heavy bulky goods or pallets
  • Time Express Logistics for orders from Brisbane to Bundaberg
  • Bus Freight for some regional centres
  • Private Delivery Service:  Orders over $1000 from Brisbane South to Noosa $50 flat. Outside these areas you can calculate fee by averaging the time by $50 per hour return trip. This covers wages and fuel cost of the delivery driver. This would be a trusted member of our direct staff only. For instance, you have a order worth $1200 to go to Gympie. We decide on a day and estimated time. Gympie is about 1.5 Hours from our Maroochy store. That's 3 Hours travel total. Delivery fee would be $150. Private service and goods must be pre-paid unless alternative arrangements have been made. 

Although we do strive to deliver a door to door service, on occasion this is not possible in remote regional areas.

The goods will then be held at the nearest freighting depot or post office for your collection. ID may be required.

P.O. Boxes can only be used as a delivery address with Australia Post and for small cartons weighing under 20kg only.

NOTE:

Occasionally bulky goods attract large freighting cost.

If your order is exceptionally bulky or in a remote location (example 1 X 100L Perlite Bag to Lithgow NSW -$36 for the perlite- $70 for the shipping , 50KG Carbon Filter to Mt isa. $200 for the filter $250 in freight. etc) you will be contacted via email ASAP with a revised freight quote before proceeding with order.

Alternately, for large expensive orders we may be to absorb the freight completely.

We rely on your common sense as well when placing orders as to reasonable freight charges.

Freight discounts can, and should apply to large orders.

Work with us, we WILL work with you.